These are the most frequent asked questions from parents. If you have any question that is not posted feel free to contact us for immediate assistance.

• How much time do I need to contact the agency?

• How are Nanny on Call PR, Inc. employees recruited?

• I am very nervous about leaving my child with an unknown caregiver, will my child be safe?

• Do I need to pay the caregiver or the agency?

• What is the cancellation policy?

• How will the babysitter find me in a hotel?

• Do I need to fill out a form to get Nanny on Call services?

• How should I contact the agency?

• I am traveling with other parents, can we share the babysitter?

• Our children need to have a meal while the babysitter is with them, how do we work this out?

•  Can the caregiver bring the kids down to the beach area?

• I schedule four child care services but I only need three services, will I be charged for all four services?

• If our caregiver gets sick and cannot provide services once we started using the agency's service, do I need to cancel service?

•  I have a child with special necessities, can I still use Nanny on Call PR, Inc.?

• Should I inform the agency about any health condition or medication my child is having?Do I need to provide any meal to our care giver?

• What am I supposed to do if I am concern about any issues with the nanny?

Q: How much time do I need to contact the agency?

 A:  You need  to  contact  the agency with  a  minimum  of twenty four (24)  hours  in  advance  to schedule and   book  a  service.    If  you  call  the  agency  the same day that you need the service you will be place in a waiting list upon services cancellations.

A: Staff undergoes a rigorous process of evaluation, selection and training that includes a presentation of all working official documents, interviewing process, a basic background check and training time along with a supervisor.  All staff is under supervision and evaluation regularly to ensure our quality signature and trusted name.

A: Yes, your child will be very safe.  Your child will be supervised and taken care of by one of our loving and trusted caregivers.  You may not know our caregivers, but we do.  Our caregivers are our exclusive own personnel and we are a highly premium trustable entity that acknowledges parent’s concerns and worries.  We, as mothers, sisters, aunts and even grandmothers know the value and preciousness of childhood and will make sure that your child is having a happy moment with our staff.

A: You must ALWAYS pay to the agency.  Any money given directly to our caregivers will be considered a gratuity and will not constitute our fee. 

A: You are allowed to cancel a service with a minimum of four (4) hours notice without charges or penalties if your service is after 6:00pm.  If you cancel service with a less than four (4) hours notice you will be charge a cancellation fee of $25.  For all other schedules a 50% charge will always be applied in a less than 24 hours cancellation notice on confirmed child care reservations. If you cancel services upon caregiver's arrival to the property, you will be charge two (2) hours of service.

A: The babysitter will always meet you right at your room door.  There is no need of waiting in a lobby, or anywhere else around.  Just get ready to have a great time while our caregiver meets you right at the commodity of your hotel room.

Q: Do I need to fill out a form to get Nanny on Call services?

 A:  Yes.  You must fill out the online acknowledgment and submit it. Our operators gladly will assist you with payment and booking.

Q: How should I contact the agency?

 A:  You should contact the agency either online or by telephone from 10:00am to 6:00pm.

 Q: I am traveling with other parents, can we share the babysitter?

A:  Yes you can share the babysitter as long as the total of children is no greater than four (4).  Group rates will not apply.

Q: Our children need to have a meal while the babysitter is with them, how do we work this out?         

A:  You can call room service and order meal for your children; the babysitter will follow up your order, or you can instruct our staff to order for your children at a specified time.  You do not need to leave cash, the order will be charged to your room account and a receipt by the hotel should be provided for your records.

Q: Can the caregiver bring the kids down to the beach area?

A:  No.  The beach site is not a safe area for our staff along with children.

Q: I schedule four child care services but I only need three, will I be charged for all four services?

A:  No.  The agency charges only for the used time after the first four hours of basic child care service.  Remember to cancel within the grace period to avoid penalties.

Q. If our caregiver gets sick and cannot provide services once we started using the agency's service, do I need to cancel service?

 A:  No.  Nanny on Call PR, Inc. will notify any changes and a new staff will be assign to you at no extra cost.

Q: I have a child with special necessities, can I still use Nanny on Call PR, Inc.?

A: Yes.  If you have a child with special necessities you must notify the agency  We will provide a care giver qualified to help you with your child.  

 Q: Should I inform the agency about any health condition or medication my child is having?

A: Yes.  If your child is taking any medication or is under any medical treatment, you must notify the agency.

Q: Do I need to provide any meal to our care giver?

A: Shifts longer than four (4) hours taking place during any meal time, require the parents to provide a simple meal to our staff.  If you do not wish to offer a simple meal to your care giver you must notify it at the moment of placing and booking your reservation.

Q: What am I supposed to do if I am concern about any issues with the nanny?